Difference Between BPO and Call Center

Question

What’s the difference between BPO and call center?

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Anonymous 7 months 2021-03-10T22:31:04+00:00 1 Answer 8 views

Answer ( 1 )

  1. 2021-03-11T08:38:40+00:00

    Let’s start with the definition. BPO stands for business process outsourcing. A BPO center usually shoulders the responsibility of running a process of another business organization. So, if a company needs to outsource a particular process for their company, they can hire a BPO company to do it for them.

    For example, they need a BPO company to take care with their customer service, then they can hire a BPO company or agency for that.

    Therefore,  call center or customer service (it’s the right term, call center is the place) is an example for a BPO company or industry. They handle customers’ questions, complaints, and concerns, mostly through calls and emails.

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