Difference Between BPO and Call Center
Question
What’s the difference between BPO and call center?
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Answer ( 1 )
Let’s start with the definition. BPO stands for business process outsourcing. A BPO center usually shoulders the responsibility of running a process of another business organization. So, if a company needs to outsource a particular process for their company, they can hire a BPO company to do it for them.
For example, they need a BPO company to take care with their customer service, then they can hire a BPO company or agency for that.
Therefore, call center or customer service (it’s the right term, call center is the place) is an example for a BPO company or industry. They handle customers’ questions, complaints, and concerns, mostly through calls and emails.